Holiday gifts, with the exception of final sale items, can be returned or exchanged through January 15, 2025. Please note that all returns must be processed back onto the original form of payment. Can I get a gift receipt?. Gift receipts can be reque
As a thank you for your holiday purchase made between November 1, 2024 – December 31, 2024, or while quantities last a holiday purchase coupon card was provided. From January 9, 2025, to March 31, 2025, enjoy $25 off your next purchase of $125 or mor
Keep your presents (literally) under wraps. Here are a few need-to-knows for keeping that holiday gift a surprise. Our packaging is easily identifiable. To comply with shipping and handling regulations, we have to include our sender identity on the s
Please allow 5-9 business days for the processing of returns and exchanges once they arrive at our Head Office. Depending on your financial institution, refunds can take up to 9 business days to appear on your credit card/bank statement. During the h
Learn how to initiate a return request online. Or visit one of our retail locations!
Ready to skip the line? You can conveniently shop online and pick-up your purchase within 24 hours at one of our retail locations (pending inventory availability). You can do so by placing a regular online order and selecting 'pick up' instead of 'sh
Since we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact our Client Care Team ([email protected]) as soon as possible after ordering if you require changes to your shipping address.
Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (1-3 business
You will receive an email confirmation when your order has been successfully placed. Please ensure the shipping address is correct as once the item has been dispatched we cannot redirect the order, sorry!. Upon shipment, you will receive a shipping c
What to expect for international orders.