Holiday Return PolicyUpdated a month ago

Holiday gifts, with the exception of final sale items, can be returned or exchanged through January 15, 2025. Please note that all returns must be processed back onto the original form of payment. 

Can I get a gift receipt?

Gift receipts can be requested in-store. We don't have separate gift receipts for online orders, but the standard packing slip doesn't include any prices so it naturally doubles as a gift receipt! We have found that the less paper to keep track of, the easier the client experience. For any gifted returns or exchanges, the recipient just needs to let us know the purchaser’s name and we can retrieve the order details in our system with ease. In other words, they don’t need a gift receipt to initiate a return or exchange—just the purchaser’s name. This also applies to any warranty needs in the future. 

Can in-store purchases be returned online?

Definitely! Just contact our Client Care Team at [email protected], and we'll be happy to assist you remotely. Please note that purchases paid by Interac cannot be refunded through our online team but are eligible for store credit. For a full refund on an Interac purchase, please visit one of our retail locations.

Can online purchases be returned in-store?

Absolutely! You can return or exchange online purchases at any of our retail locations. Just make sure the pieces are unworn and in original condition, and bring your proof of payment.