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Hillberg & Berk

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All orders placed online will arrive with packing slip, which does not include any pricing. This will also qualify as proof of payment should the person you are gifting wish to return or exchange their piece.

Am I able to request a gift receipt with my online order?

Placing an Order

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Can I update the shipping address on my order?

Gifting Incognito

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Buy Online Pick Up In-Store

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I just placed an order – will I get a confirmation from you?

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How long does it take for returns and exchanges to be processed?

Mother's Day Extended Return Policy

Returns & Exchanges

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How do I initiate the warranty process?

What happens if my piece is more than 1 year old?

Can Sparkle Balls™ be repaired?

Is loss covered under warranty? What if I lose just one earring?

Warranty & Repairs

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Applying a Discount Code

Student Beans

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Silver Adore Heart Stud Gift With Purchase

Too Much of a Good Thing - Extra 20% Off

Pavé Star Studs Gift with Purchase

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Cleaning

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Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

How to Use Your Keepsake Pavé Locket

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Can I receive points for a past purchase?

Can I combine points with other offers?

BerkPerks Loyalty Program

925 Sterling Silver

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What is plated sterling silver?

How Our Jewelry is Made

Compostable Mailers

Recyclable Jewlery Packaging

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Am I able to request a gift receipt with my online order?Updated 4 months ago