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Hillberg & Berk

Can I place an order over the phone?

Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I am purchasing several gifts on the same order. Can I add multiple gift messages?

Placing an Order

Shipping Options

Mother's Day Shipping Timelines

Customs, Duties & Taxes

Order Processing & Tracking

Frequently Asked Questions

Buy Online Pick Up In-Store

Shipping

Return & Exchange Policy

Initiating a Return Request

Can in-store purchases be returned online?

Can online purchases be returned in-store?

How long does it take for returns and exchanges to be processed?

Returns & Exchanges

1-Year Warranty

Warranty & Water

Repairs

Quality & Warranty

Warranty & Repairs

Welcome Code

Applying a Discount Code

Student Beans

Can I apply two discount codes at once?

Do you make price adjustments?

Merlot Travel Case Gift With Purchase

Mother's Day Gift With Purchase

Promotions & Discounts

Cleaning

Storage

Skin Sensitivities

Water Exposure

How to wear

Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

Tennis Bracelet Care Tips

How to Use Your Keepsake Pavé Locket

Care Guide

In-Store Pickup

Payment Options

Shop Pay

Sezzle

Payment

925 Sterling Silver

Our Design Philosophy

What is plated sterling silver?

How Our Jewelry is Made

What's new?

How to log in

How to log out

What happened to my password?

How do I change my email on my account?

Creating your wishlist

Account

Charm Compatibility

Chain Styles

What to expect?

New Letter Necklaces

How to

Building your Essential Necklace

Carabiner Twist Link

Circle Hinge Link

Charm Link

H&B You

What is BerkPerks?

How do I sign up for BerkPerks?

I'm signed up with BerkPerks but I can't access my account

How do I view my point balance?

What happens if I return an item?

How is my tier status determined?

How will I receive early access?

Can I combine points with other offers?

Can I receive points for a past purchase?

How much are points worth?

How do I earn points?

How do I redeem points?

Can I redeem points in-store?

Do my points expire?

What do point statuses mean?

Can I transfer my points to someone else?

Points

Can I use more than one BerkPerks voucher per order?

What are reward vouchers?

Can I use a reward code later?

Can I reverse a reward redemption?

What is the birthday gift?

Rewards

BerkPerks Loyalty Program

Compostable Mailers

Recyclable Jewlery Packaging

Packaging

Build Your Own Bracelet Details

Build Your Own Bracelet Events

Privacy Policy

California Consumer Privacy Act

Privacy

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Placing an Order

Shipping

Returns & Exchanges

Warranty & Repairs

Promotions & Discounts

Care Guide

In-Store Pickup

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How Our Jewelry is Made

Account

H&B You

BerkPerks Loyalty Program

Packaging

Build Your Own Bracelet Events

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