Holiday 2026 Return PolicyUpdated 2 minutes ago

Shopping early for the holidays? We’ve extended our return window to make gifting a little easier.

Any item purchased as a holiday gift between October 8 and December 24, 2026 can be returned or exchanged through January 15, 2027, with the exception of final sale items.

Please note that all returns must be processed to the original form of payment.

Can I get a gift receipt?

Gift receipts can be requested for in-store purchases. For online orders, we don’t provide separate gift receipts, but your packing slip does not include prices, so it can easily be included with your gift.

If a gift needs to be returned or exchanged, the recipient doesn’t need a gift receipt. They can simply provide the purchaser’s name, and our Client Care Team or retail team can locate the order details.

The purchaser’s name can also be used if the recipient needs assistance with a warranty in the future.

Can in-store purchases be returned online?

Absolutely! If you’re unable to make it back to a retail location, simply contact our Client Care Team at [email protected], and we’ll be happy to assist.

Please note that purchases originally paid by Interac cannot be refunded through our online team, but they are eligible for store credit. For a full refund to an Interac payment, please visit one of our retail locations.

Can online purchases be returned in-store?

Absolutely! Online purchases can be returned or exchanged at any of our retail locations.

Just make sure your pieces are unworn and in their original condition, and bring your proof of payment with you.