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Hillberg & Berk

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We are only able to apply one discount code per order. If you have multiple codes, we suggest placing multiple orders!

Can I apply two discount codes at once?

Promotions & Discounts

Shipping Options

Order Processing

How long will it take to ship my order?

I just placed an order, but I selected the wrong item. How can I change or cancel it?

Can I update the shipping address on my order?

Gifting Incognito

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Buy Online Pick Up In-Store

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Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I just placed an order – will I get a confirmation from you?

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How long does it take for returns and exchanges to be processed?

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How do I initiate the warranty process?

What happens if my piece is more than 1 year old?

Can Sparkle Balls™ be repaired?

Is loss covered under warranty? What if I lose just one earring?

Warranty & Repairs

Welcome Code

Applying a Discount Code

Student Beans

Holiday Purchase Code

Do you make price adjustments?

Silver Adore Heart Stud Gift With Purchase

Play by H&B: BOGO Charms

Cleaning

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How to wear

Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

How to Use Your Keepsake Pavé Locket

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I'm signed up with BerkPerks but I can't access my account

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What happens if I return an item?

How is my tier status determined?

How will I receive early access?

What is the birthday gift?

Can I reverse a reward redemption?

Can I use a reward code later?

What are reward vouchers?

Can I use more than one BerkPerks voucher per order?

Can I transfer my points to someone else?

What do point statuses mean?

Do my points expire?

Can I redeem points in-store?

How do I redeem points?

How do I earn points?

How much are points worth?

Can I receive points for a past purchase?

Can I combine points with other offers?

BerkPerks Loyalty Program

925 Sterling Silver

Our Design Philosophy

What is plated sterling silver?

How Our Jewelry is Made

Compostable Mailers

Recyclable Jewlery Packaging

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Carabiner Twist Link

Circle Hinge Link

Charm Link

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Can I apply two discount codes at once?Updated 2 months ago