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<p>Our client care team can happily assist you with changing your email address, please contact us <a href="https://hillbergandberk.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>!</p>

Our client care team can happily assist you with changing your email address, please contact us here!

How do I change my email on my account?

Account

Can I place an order over the phone?

Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I am purchasing several gifts on the same order. Can I add multiple gift messages?

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Mother's Day Shipping Timelines

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Frequently Asked Questions

Buy Online Pick Up In-Store

Shipping

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Initiating a Return Request

Can in-store purchases be returned online?

Can online purchases be returned in-store?

How long does it take for returns and exchanges to be processed?

Returns & Exchanges

1-Year Warranty

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Warranty & Repairs

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Can I apply two discount codes at once?

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Mother's Day Gift With Purchase

Mini Opal Cluster Stud Gift With Purchase

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Cleaning

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Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

Tennis Bracelet Care Tips

How to Use Your Keepsake Pavé Locket

Care Guide

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925 Sterling Silver

Our Design Philosophy

What is plated sterling silver?

How Our Jewelry is Made

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Creating your wishlist

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I'm signed up with BerkPerks but I can't access my account

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What happens if I return an item?

How is my tier status determined?

How will I receive early access?

Can I combine points with other offers?

Can I receive points for a past purchase?

How much are points worth?

How do I earn points?

How do I redeem points?

Can I redeem points in-store?

Do my points expire?

What do point statuses mean?

Can I transfer my points to someone else?

Points

Can I use more than one BerkPerks voucher per order?

What are reward vouchers?

Can I use a reward code later?

Can I reverse a reward redemption?

What is the birthday gift?

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Recyclable Jewlery Packaging

Packaging

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How do I change my email on my account?Updated 7 months ago