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To contact our Client Care team, please email inquire@hillbergandberk.com. We look forward to hearing from you!

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<p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-size: 16px; line-height: 17.2667px; font-family: Arial, Helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">Definitely! Just contact our Client Care Team by emailing <a href="mailto:inquire@hillbergandberk.com,">inquire@hillbergandberk.com,</a> and we&apos;ll be happy to assist you from a distance.</span></span></p>

Definitely! Just contact our Client Care Team by emailing inquire@hillbergandberk.com, and we'll be happy to assist you from a distance.

Can in-store purchases be returned online?

Returns & Exchanges

Can I place an order over the phone?

Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I am purchasing several gifts on the same order. Can I add multiple gift messages?

Placing an Order

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Mother's Day Shipping Timelines

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Frequently Asked Questions

Buy Online Pick Up In-Store

Shipping

Return & Exchange Policy

Initiating a Return Request

Can online purchases be returned in-store?

How long does it take for returns and exchanges to be processed?

1-Year Warranty

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Quality & Warranty

Warranty & Repairs

Welcome Code

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Student Beans

Can I apply two discount codes at once?

Do you make price adjustments?

Mother's Day Gift With Purchase

Mini Opal Cluster Stud Gift With Purchase

Promotions & Discounts

Cleaning

Storage

Skin Sensitivities

Water Exposure

How to wear

Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

Tennis Bracelet Care Tips

How to Use Your Keepsake Pavé Locket

Care Guide

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925 Sterling Silver

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What is plated sterling silver?

How Our Jewelry is Made

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Creating your wishlist

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What to expect?

New Letter Necklaces

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Building your Essential Necklace

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I'm signed up with BerkPerks but I can't access my account

How do I view my point balance?

What happens if I return an item?

How is my tier status determined?

How will I receive early access?

Can I combine points with other offers?

Can I receive points for a past purchase?

How much are points worth?

How do I earn points?

How do I redeem points?

Can I redeem points in-store?

Do my points expire?

What do point statuses mean?

Can I transfer my points to someone else?

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Can I use more than one BerkPerks voucher per order?

What are reward vouchers?

Can I use a reward code later?

Can I reverse a reward redemption?

What is the birthday gift?

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Recyclable Jewlery Packaging

Packaging

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Privacy

Can in-store purchases be returned online?Updated 9 months ago