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Returns & Exchanges

Return & Exchange Policy

Let's make sure you love your H&B.

Initiating a Return Request

Learn how to initiate a return request online. Or visit one of our retail locations!

Can in-store purchases be returned online?

Definitely! Just contact our Client Care Team by emailing [email protected], and we'll be happy to assist you from a distance.

Can online purchases be returned in-store?

Absolutely! You can visit any of our retail locations to process a return or exchange. Please ensure the pieces are unworn (in original condition) and bring your proof of payment.

How long does it take for returns and exchanges to be processed?

Please allow 5-9 business days for the processing of returns and exchanges once they arrive at our Head Office. Depending on your financial institution, refunds can take up to 9 business days to appear on your credit card/bank statement. During the h