Need advice? Live chat with a member of our team!

To contact our Client Care team, please email inquire@hillbergandberk.com. We look forward to hearing from you!

BerkPerks Rewards

Shop

Our Promise

About Us

Hillberg & Berk

<div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; text-transform: none; line-height: 17.2667px; font-family: Arial, Helvetica, sans-serif; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">Absolutely! You can visit any of our retail locations to process a return or exchange. Please ensure the pieces are unworn (in&#xA0;</span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: var(--urlContextualSpellingAndGrammarErrorV2, url(&quot;data:image/svg+xml;base64,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&quot;)); border-bottom: 1px solid transparent;">original</span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">&#xA0;condition) and bring your proof of payment.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 17.2667px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;</span></p></div>

Absolutely! You can visit any of our retail locations to process a return or exchange. Please ensure the pieces are unworn (in original condition) and bring your proof of payment.

Can online purchases be returned in-store?

Returns & Exchanges

Can I place an order over the phone?

Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I am purchasing several gifts on the same order. Can I add multiple gift messages?

Placing an Order

Shipping Options

Customs, Duties & Taxes

Order Processing

Buy Online Pick Up In-Store

Can I update the shipping address on my order?

How long will it take to ship my order?

I just placed an order – will I get a confirmation from you?

I just placed an order, but I selected the wrong item. How can I change or cancel it?

Order Tracking

Shipping

Return & Exchange Policy

Initiating a Return Request

Can in-store purchases be returned online?

How long does it take for returns and exchanges to be processed?

1-Year Warranty

Warranty & Water

Repairs

Quality & Warranty

How do I initiate the warranty process?

What happens if my piece is more than 1 year old?

Can Sparkle Balls™ be repaired?

Is loss covered under warranty? What if I lose just one earring?

Warranty & Repairs

Welcome Code

Applying a Discount Code

Student Beans

Can I apply two discount codes at once?

Do you make price adjustments?

Promotions & Discounts

Cleaning

Storage

Skin Sensitivities

Water Exposure

How to wear

Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

LayFlat Care Tips

How to Use Your Keepsake Pavé Locket

Care Guide

In-Store Pickup

Payment Options

Shop Pay

Sezzle

Payment

925 Sterling Silver

Our Design Philosophy

What is plated sterling silver?

How Our Jewelry is Made

What's new?

How to log in

How to log out

What happened to my password?

How do I change my email on my account?

Creating your wishlist

Account

Charm Compatibility

Chain Styles

What to expect?

New Letter Necklaces

Carabiner Twist Link

Circle Hinge Link

Charm Link

H&B You

What is BerkPerks?

How do I sign up for BerkPerks?

I'm signed up with BerkPerks but I can't access my account

How do I view my point balance?

What happens if I return an item?

How is my tier status determined?

How will I receive early access?

Can I combine points with other offers?

Can I receive points for a past purchase?

How much are points worth?

How do I earn points?

How do I redeem points?

Can I redeem points in-store?

Do my points expire?

What do point statuses mean?

Can I transfer my points to someone else?

Points

Can I use more than one BerkPerks voucher per order?

What are reward vouchers?

Can I use a reward code later?

Can I reverse a reward redemption?

What is the birthday gift?

Rewards

BerkPerks Loyalty Program

Compostable Mailers

Recyclable Jewlery Packaging

Packaging

Privacy Policy

California Consumer Privacy Act

Privacy

Can online purchases be returned in-store?Updated a year ago