How do I initiate the warranty process?Updated 5 months ago

You can visit any of our retail locations or reach out to our client care team to begin the warranty process. If you’re visiting a retail location, remember to bring your proof of purchase (ie. receipt, order number or purchasers information) and the jewelry item. Please bring both earrings if you need an earring replacement. 

If you’re reaching out to our client care team, you’ll be asked to provide a photo of the item and your proof of purchase. Our client care team can be reached through the Live Chat feature on our website, or by emailing [email protected].