Warranty
Because your jewelry should accommodate your vibrant life.
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Warranty & Repairs
Warranty & Water
We’ve been continually improving the water resistance of our designs.
Quality & Warranty
Made to shine. We use sterling silver that is 92.5% pure silver. It’s a top-rated, lustrous, versatile, and water-safe metal. And it's nickel-free which is safe for sensitive skin. Mainly, we love it because it helps us create high-quality, long-last
Repairs
If your piece is past our 1-year warranty guarantee, we may be able to repair it for a nominal fee!
How do I initiate the warranty process?
You can visit any of our retail locations or reach out to our client care team to begin the warranty process. If you’re visiting a retail location, remember to bring your proof of purchase (ie. receipt, order number or purchasers information) and the
What happens if my piece is more than 1 year old?
We stand behind the quality of our pieces and want your favourites to stand the test of time. If you require assistance beyond the 1-year timeframe, products can be repaired or replaced with like-quality materials for a nominal fee. You can inquire a
Can Sparkle Balls™ be repaired?
Sparkle Balls™ are hand-set in clay and cannot be repaired. If your earrings damaged in any way, please visit any one of our Hillberg & Berk stores or contact our Client Care team, and we will be happy to help find you a solution!
Is loss covered under warranty? What if I lose just one earring?
Loss and natural wear and tear are not covered by H&B warranty. But if you lose one earring, reach out to us and we’ll be happy to assist you in finding a replacement!