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Hillberg & Berk

<p><span style="font-family: Inter;">You can create your BerkPerks account by signing up <a href="https://hillbergandberk.com/account/register" rel="noopener noreferrer" target="_blank">here</a>.</span></p>

You can create your BerkPerks account by signing up here.

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BerkPerks Loyalty Program

Order Processing

How long will it take to ship my order?

I just placed an order, but I selected the wrong item. How can I change or cancel it?

Can I update the shipping address on my order?

Gifting Incognito

Customs, Duties & Taxes

Buy Online Pick Up In-Store

Shipping

Order Tracking

Payment Options

Am I able to request a gift receipt with my online order?

Can I ship items in the same order to different shipping addresses?

I just placed an order – will I get a confirmation from you?

Shop Pay

Sezzle

Placing an Order

Return & Exchange Policy

Initiating a Return Request

How long does it take for returns and exchanges to be processed?

Mother's Day Extended Return Policy

Returns & Exchanges

Warranty

Warranty & Water

Quality & Warranty

Repairs

How do I initiate the warranty process?

What happens if my piece is more than 1 year old?

Can Sparkle Balls™ be repaired?

Is loss covered under warranty? What if I lose just one earring?

Warranty & Repairs

Welcome Code

Applying a Discount Code

Student Beans

Can I apply two discount codes at once?

Do you make price adjustments?

Too Much of a Good Thing - Extra 20% Off

ABC Stud/2025 Charm Gift with Purchase

Linen Jewelry Case Gift with Purchase

Promotions & Discounts

Cleaning

Storage

Skin Sensitivities

Water Exposure

How to wear

Is it normal for my skin to discolour when wearing sterling silver?

Is it normal for my earring posts to bend?

How do I prevent tarnishing, or colour fading?

Are your pieces hypoallergenic?

How to Use Your Keepsake Pavé Locket

Care Guide

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Account

What is BerkPerks?

I'm signed up with BerkPerks but I can't access my account

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What happens if I return an item?

How is my tier status determined?

How will I receive early access?

What is the birthday gift?

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Can I use a reward code later?

What are reward vouchers?

Can I use more than one BerkPerks voucher per order?

Can I transfer my points to someone else?

What do point statuses mean?

Do my points expire?

Can I redeem points in-store?

How do I redeem points?

How do I earn points?

How much are points worth?

Can I receive points for a past purchase?

Can I combine points with other offers?

925 Sterling Silver

Our Design Philosophy

What is plated sterling silver?

How Our Jewelry is Made

Compostable Mailers

Recyclable Jewlery Packaging

Packaging

Charm Compatibility

Chain Styles

Carabiner Twist Link

Circle Hinge Link

Charm Link

H&B You

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California Consumer Privacy Act

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Canada Post Strike - Shipping Update

Annual Client Survey

How do I sign up for BerkPerks?Updated 6 months ago