What happens if I return an item?Updated 3 months ago

If you return an order, the points received will be deducted from your account and shown as "cancelled." Exchanges do not impact your points balance. 

If you return a full order that you used points to purchase, these points will automatically be added back to your account once the return has been received and processed. Points cannot be reinstated for partial returns (for example: if you return 1 pair of earrings from an order of 2 pairs that had a reward code applied, these points will not be refunded).