1-Year WarrantyUpdated 10 days ago
At Hillberg & Berk, our designs are crafted with care and purpose, made to be worn, loved, and lived in. To help you keep your jewelry shining, we recommend using our essential care tools and following our care guide for the best tips to preserve the beauty and longevity of your pieces.
Demi-Fine Jewelry, Designed to Shine
Each piece begins with our promise to create jewelry that is as versatile as it is vibrant, grounded in an unwavering commitment to quality. Designs undergo countless iterations and samples to ensure every clasp, curve, and feature is just right. Each piece then endures rigorous testing, from drop trials to daily wear assessments, to guarantee it meets our standards.
Our jewelry is demi-fine—made with high quality, genuine materials and balanced with a design philosophy focused on wearability and versatility. We proudly design with 925 Sterling Silver, a semi-precious metal that’s 92.5% pure silver. The remaining composition is other metals that increase durability, such as copper and zinc. Sterling silver is at the heart of our designs because it’s lightweight, durable, and safe for sensitive skin.
Our gold and rose gold pieces are 14K gold plated sterling silver. This combination of quality and accessibility sets Hillberg & Berk apart.
Our Warranty, Your Peace of Mind
We stand behind our quality with a 1-year warranty on all Hillberg & Berk pieces—purchased anywhere. Our warranty covers manufacturing defects—things like misplaced crystals or production flaws—but doesn’t cover:
Lost items
Tarnishing
Natural wear and tear
Modifications by third parties
Damage caused by improper care, storage, or handling
What’s a manufacturing defect?
We back our products up because we’re confident in them. When our team is continuously innovating, sometimes unexpected issues occur, like a crystal out of place or loose gemstone. Normal wear and tear, like minor scratches or tarnish, isn’t considered a defect.
What is Tarnishing?
Tarnishing is a natural process that occurs when sterling silver reacts with oxygen, humidity, or even your skin’s natural pH. Tarnish can often be removed with cleaning, but plated pieces—like our gold or rose gold items—will experience natural wear over time. While our plating is thick and durable, regular use can lead to some wear, which isn’t covered under warranty unless a manufacturing defect is identified.
Not sure if it’s tarnish, a manufacturing defect, or something else? Don’t worry—you can reach out to our team, and we’ll be here to help!
Seasonal Collections: Special Handling
If your warranty claim involves one of our limited-edition designs, and we no longer have it in stock, we’ll help you find something just as special or offer store credit so you can discover something new.
How to Initiate a Warranty Request
Need help with your jewelry? We’ve got you! Simply visit any Hillberg & Berk retail location or email our client care team at [email protected]. Whether in-store or online, we’re here to make the process smooth and easy. Here’s what you’ll need:
Proof of purchase (like your receipt, order number, or purchaser’s info)
The jewelry item in question
If you’re emailing us, include a photo of the item and your proof of purchase—we’ll handle the rest.