Hillberg & Berk logo
Hillberg & Berk logo

All articles

Shipping

Shipping Options

We ship internationally with several trusted carriers.

Order Processing

You've got Sparkle mail! What to expect after your order is placed.

How long will it take to ship my order?

Orders placed with Canada Post Expedited Parcel will be processed and shipped within three (3) business days (unless otherwise notified). FedEx Express, Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off t

I just placed an order, but I selected the wrong item. How can I change or cancel it?

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please contact Client Care ([email protected]) if you have any additional questions.

Can I update the shipping address on my order?

Since we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact our Client Care Team ([email protected]) as soon as possible after ordering if you require changes to your shipping address.

Gifting Incognito

Keep your presents (literally) under wraps. Here are a few need-to-knows for keeping that holiday gift a surprise. Our packaging is easily identifiable. To comply with shipping and handling regulations, we have to include our sender identity on the s

Customs, Duties & Taxes

What to expect for international orders.

Buy Online Pick Up In-Store

Ready to skip the line? You can conveniently shop online and pick-up your purchase within 24 hours at one of our retail locations (pending inventory availability). You can do so by placing a regular online order and selecting 'pick up' instead of 'sh