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Hillberg & Berk logo

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Shipping Options

We ship internationally with several trusted carriers.

Customs, Duties & Taxes

What to expect for international orders.

Order Processing

You've got Sparkle mail! What to expect after your order is placed.

Buy Online Pick Up In-Store

Ready to skip the line? You can conveniently shop online and pick-up your purchase within 24 hours at one of our retail locations (pending inventory availability). You can do so by placing a regular online order and selecting 'pick up' instead of 'sh

Can I update the shipping address on my order?

Since we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact our Client Care Team ([email protected]) as soon as possible after ordering if you require changes to your shipping address.

How long will it take to ship my order?

Orders placed with Canada Post Expedited Parcel will be processed and shipped within three (3) business days (unless otherwise notified).  FedEx Express, Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off

I just placed an order – will I get a confirmation from you?

Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (1-3 business

I just placed an order, but I selected the wrong item. How can I change or cancel it?

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please contact Client Care ([email protected]) if you have any additional questions.

Order Tracking

You will receive an email confirmation when your order has been successfully placed. Please ensure the shipping address is correct as once the item has been dispatched we cannot redirect the order, sorry!. Upon shipment, you will receive a shipping c